Overview:
Credit Collection Services Group Pty Ltd (CCSG) is a full-service debt recovery agency specializing in contingent debt collections, legal services, investigations and debt purchase. We are seeking a highly motivated Collections Officer to join our dynamic team responsible for managing credit accounts across Insurance, Asset Finance and Banking sectors. This role involves managing and collecting outstanding debts while providing excellent customer service. We offer a hybrid working model with opportunities for growth in a supportive environment.

Responsibilities:

• Engage with customers professionally to provide top-notch service.
• Manage inbound and outbound customer calls.
• Build relationships with customers based on trust.
• Investigate financial situations to tailor payment solutions.
• Record detailed interaction notes ensuring compliance.

Requirements:

• Previous debt collection experience.
• Energetic and pro-active work attitude.
• "Results-based" mindset driven by KPIs.
• "Strong negotiation skills."
• "Ability to apply empathy."

Benefits:

• "Competitive remuneration and bonus structure."
• "Hybrid working model with flexible arrangements."
• "Swag discounts with major brands."< li > & quot ; Development opportunities . & quot ;